At AnimalFavorite.com, customer satisfaction is our top priority. If you are not satisfied with your purchased product, you may return or exchange it within 14 days of receipt, provided the product is in its original condition (unused and intact).
Products excluded from the return policy:
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Damaged, altered, or used products
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Products purchased during promotional campaigns or custom orders
Return Instructions:
Please contact us by email at info@animalfavorite.com or via our contact form. After your return request is approved, you will receive detailed instructions for sending the product back. Return shipping costs are the responsibility of the customer.
Refund:
Refunds will be processed within 5 to 7 business days after we receive the returned merchandise.
Questions?
Don’t hesitate to contact us at info@animalfavorite.com – we’re here to help!